FAQs
Frequently Asked Questions
Clear answers about Care Navigators non-medical senior support.
What is Care Navigators?
Care Navigators provides non-medical senior support for errands, technology help, telehealth setup, check-ins, and hospital-to-home readiness.
Is Care Navigators a home health agency?
No. Care Navigators is not a home health agency and does not provide medical care, nursing care, personal care, or medication management.
Who uses Care Navigators?
Adult children, caregivers, seniors living alone, out-of-town families, and seniors who need occasional support.
What areas do you serve?
Mint Hill, Charlotte, Matthews, and nearby communities.
Do you provide transportation?
Care Navigators may provide appointment support or escorted shopping when scheduled, but the service is not a rideshare, medical transportation, or emergency transportation service.
Can you pick up prescriptions?
Yes, when the pharmacy allows pickup and the client or authorized family member provides required information, authorization, and payment instructions.
Can you buy groceries or supplies?
Yes. A spending limit must be approved before checkout.
How do I pay?
Payment is due at the time of service unless another arrangement is approved in advance.
Do you provide receipts?
Yes, receipts are provided or photographed when applicable.
Can adult children book service for a parent?
Yes. Adult children and authorized caregivers may request service for a senior.
Do you offer same-day service?
Same-day requests may be available and may include a rush fee.
Are you insured?
Yes. Care Navigators is background screened and insured.
What makes Care Navigators different from delivery apps?
Care Navigators provides appointment-based senior support with clear instructions, patient service, and updates for families. This is not anonymous delivery.
Do you help with telehealth appointments?
Yes. Care Navigators can help seniors prepare the device, app, portal, camera, microphone, internet, and login details before a virtual appointment.
Do you provide emergency help?
No. For emergencies, clients should call 911 or the appropriate emergency service.
Mint Hill · Charlotte · Matthews · Nearby
Need a hand? Call or text Marcus.
Care Navigators is local, appointment-based, background screened, and insured. We confirm the task, price, and timing before any visit.