Home Readiness Check
We check that the home is ready for return by clearing obvious walking paths, checking entry access, confirming basic supplies, setting the thermostat, and preparing the main living area.
Serving Charlotte and Surrounding Areas
Hospital-to-Home Readiness Support
Non-clinical discharge support for patients returning home without reliable local help.
Care Navigators helps seniors, vulnerable adults, and families prepare for the transition home after a hospital, rehab, or skilled nursing stay. We help with the practical details that can make going home easier: prescriptions picked up, basic groceries stocked, walking paths cleared, paperwork organized, telehealth devices tested, and family updates sent.
Going home is not always simple.
A patient may be medically ready to leave the hospital, but still face real problems at home.
The refrigerator may be empty. Prescriptions may not be picked up. The walker or equipment may not be ready. The discharge papers may feel overwhelming. The first follow-up visit may be virtual, but the device, portal, or camera may not be set up.
Care Navigators helps close those non-clinical gaps so the patient can return to a more prepared home.
Lives Alone
For patients without reliable support at home.
Family Out of Town
For adult children managing care from another city.
Supplies Not Ready
For prescriptions, groceries, or equipment that still need pickup.
Technology Barriers
For telehealth appointments, portals, and virtual follow-ups.
What Care Navigators Helps With
We provide practical, non-clinical support before or shortly after discharge.
Prescription & Supply Pickup
We pick up authorized prescriptions, discharge supplies, and small durable medical equipment when approved by the patient, family, pharmacy, or responsible party.
Medication questions are referred to the pharmacist, nurse, physician, or licensed provider.
Grocery & Household Stocking
We stock basic groceries and household items requested by the patient, family, or authorized contact.
We do not create medical diets or nutrition plans.
Discharge Paperwork Organization
We organize discharge papers, follow-up appointment information, provider contacts, pharmacy information, emergency contacts, and caregiver notes into a simple folder.
Telehealth Setup
We help connect devices, test camera and audio, access patient portals when credentials are provided, and prepare for virtual follow-up appointments.
First Virtual Follow-Up Support
We can sit with the patient during the first virtual follow-up visit to help with technology and connection issues.
We do not answer medical questions, interpret readings, or make medical decisions.
Family Update Report
After the visit, we send an update to the authorized contact with completed tasks, notes, and approved photos when permission is given.
A Local Non-Clinical Referral Resource
For discharge planners, social workers, patient advocates, and care teams helping patients return home.
Care Navigators supports patients who are medically ready to leave but may not have the practical support needed at home.
We work alongside the discharge process by helping with non-clinical readiness tasks that families, friends, or caregivers might normally handle.
Good Referral Situations
- Patient lives alone
- Family is out of town
- Limited transportation support
- Needs prescriptions or supplies picked up
- Needs groceries or household basics
- Needs help preparing the home
- Needs telehealth setup
- Overwhelmed by discharge paperwork
- Has a follow-up appointment but limited technology confidence
Care Navigators does not provide medical care, nursing care, personal care, medication advice, medical transportation, diagnosis, treatment, or emergency response.
How Referrals Work
1
Contact Care Navigators
A discharge planner, social worker, patient, caregiver, or family member contacts us.
2
Intake & Authorization
We confirm the requested support, authorized contacts, home access, pickup permissions, and service details.
3
Readiness Tasks Completed
We complete the approved non-clinical tasks before or shortly after discharge.
4
Completion Update Sent
We send a clear update to the authorized contact with completed items, notes, and approved photos if allowed.
Service Options
Every discharge is different. Each package is quoted based on need.
Home Arrival Essentials
For patients who need basic setup before returning home.
Quoted based on need
- One pickup stop
- Basic grocery or household supply stocking
- Home readiness check
- Discharge paperwork folder setup
- Completion text or email
Most Requested
Hospital-to-Home Readiness Package
Our core support package for patients returning home without reliable local help.
Quoted based on need
- Up to two pickup stops
- Home readiness check
- Basic grocery and household stocking
- Prescription or supply pickup, when authorized
- Discharge paperwork organization
- Family or referral completion report
Supported First Follow-Up Package
For patients who need help preparing for their first virtual follow-up appointment.
Quoted based on need
- Hospital-to-Home Readiness support
- Telehealth setup
- Device test
- First virtual follow-up support
- Post-appointment document organization
- Family update report
All services are non-clinical and require appropriate authorization.
Why Care Navigators Exists
Care Navigators was created from lived experience.
Years ago, founder Marcus Bradley was hospitalized in a city where he had no family, no close friends, and no reliable support nearby. His family was more than 700 miles away. After a medical complication and hospital admission, he understood how difficult discharge can be when the patient is technically ready to go home, but the practical support is missing.
Sometimes the issue is not medical. Sometimes the issue is clean clothes, food in the refrigerator, prescriptions picked up, a safe path through the home, or someone who can help connect to the first virtual follow-up appointment.
Care Navigators was built to help fill that gap.
Marcus Bradley
Founder, Care Navigators
Clear Scope. Clear Boundaries.
Care Navigators provides non-clinical logistical, document, technology, and home-readiness support.
We do not provide:
- Medical care
- Nursing care
- Personal care
- Bathing, dressing, toileting, feeding, or transfers
- Medication advice
- Medication administration
- Medical transportation
- Emergency response
- Diagnosis or treatment
- Clinical assessments
- Home health services
- Physical therapy or occupational therapy
- Insurance, Medicaid, or benefits advice
All medical questions should be directed to the patient's physician, nurse, pharmacist, home health agency, or licensed healthcare provider.
Need help preparing for discharge?
Contact Care Navigators to request support, ask a question, or refer a patient.
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